Briarvale account preview

Privacy Notice

Briarvale is operated by Christine Marlow in Maryland, United States. For privacy questions, contact [email protected].

Information used for accounts

When you choose Google sign-in, Google sends us your basic profile information. We retain your display name, verified email, Google account identifier, account creation and latest sign-in times, and the version of this notice shown at registration. You may change your display name. We don’t retain your Google profile photo, password, or Google access or refresh tokens.

Why we use it

We use this information to create and recognize your Briarvale account, display your profile, keep you signed in, and protect account actions. Google sign-in does not give Briarvale access to your Gmail, Drive, contacts, or other Google content. No marketing subscription is created when you sign in.

Cookies and sign-in

Account pages use essential security cookies and a session cookie. A successful sign-in lasts up to seven days unless you sign out or delete your account. Unfinished sign-in sessions expire after fifteen minutes; their verification state expires after ten minutes. These cookies are not advertising cookies. The shop also uses essential secure cookies to recognize your private cart and saved designs for up to 24 hours in the same browser.

Support tickets

When you create a support ticket, we save your contact email, the help topics or conversation you submit, a ticket reference, and notification records so staff can respond. We use a usable verified account email when you are signed in; otherwise we ask only for your reply email. A supplied email does not prove ownership of an account or order. Signed-in tickets are linked using your account identity, not an email match.

Your ticket stays in our staff support system if email delivery fails. When our notification connection is active, Brevo processes the ticket notification and delivers it to our support mailbox in Microsoft 365; the notification includes your reply address and submitted support context. Staff reply from [email protected] using that mailbox. This does not subscribe you to marketing. Closing the chat, clearing the page, or deleting a website account does not erase ticket records, notification history, staff notes or mailbox messages. Contact [email protected] for access or deletion requests. Please do not submit passwords or payment details.

AI support chat

When the assistant is available and you send a message, Briarvale sends that message and up to six recent conversation messages to OpenAI to generate a reply. We do not attach your account profile, email, order records, or uploaded designs. Please do not include passwords, payment information, or other sensitive details. Unsubmitted support-chat context stays in page memory. Choosing Create a ticket saves the submitted context as described below. The visible conversation clears on reload, navigation, or New chat. Starting a new chat does not delete messages already processed by OpenAI.

We request responses with API storage disabled. This does not mean zero provider retention: OpenAI may retain content for abuse monitoring under its API data controls. The service temporarily keeps a keyed hash of the client IP and request counters to limit abuse; it does not include chat text in these counters. AI answers may be inaccurate, and the assistant cannot access or change your account or orders.

Services involved

The site runs on an OVHcloud server in Oregon, United States, behind Cloudflare. These providers process network requests and may process IP addresses and other operational metadata under their own arrangements. Google processes sign-in under Google’s Privacy Policy. This website does not add advertising trackers, session replay, or analytics scripts. Origin request access logging is disabled; this does not mean our infrastructure providers see no network activity.

Retention and deletion

Your account data remains until you delete the account. You can delete it from Your account → Delete account after a recent sign-in. This removes the profile, enrolled sign-in methods, and active sessions from the live account database. It does not delete your Google account. You can also manage Briarvale’s access in your Google connections.

Account data in infrastructure backups may remain for up to 1 days. Backups are restricted to recovery use.

Personalization, carts, and checkout

When you add a personalized product, we save your text, selected product, and quantity in a private cart and send the text to our fulfillment service to prepare the design. Saved designs expire after 24 hours; carts expire after 24 hours without a change. A periodic cleanup removes expired live records. Restricted recovery copies may retain older records beyond active expiry.

All orders include free US shipping. Before order submission, Briarvale validates the contact and delivery details you enter and prepares your order review without requesting shipping rates from the fulfillment service. The review step stores the subtotal, free-shipping amount, a keyed address hash, and a keyed IP hash for up to 24 hours to validate checkout and limit abuse. It does not save your raw address or send your recipient details to the fulfillment service. The form retains those details in page memory until you reload or leave; signed-in customers can separately choose to save them to their account as described below.

Orders submitted for review

When you choose Place order for review, we save your recipient details, products, personalization, delivery address, and order status, and submit them to our fulfillment service. These are unpaid orders held for our approval; no card details are collected. You can reopen recent orders from your cart in the same browser for 24 hours. Review records and their print artwork are retained in the live service for up to 30 days. Unordered artwork expires after 24 hours. Fulfillment-service records and restricted recovery copies may remain longer. Contact Briarvale if a submitted order needs correction or removal.

Your choices

You can browse and personalize products without an account, remove items from your cart, and manage or delete your optional account. No card details are collected. Payments remain closed, but choosing Place order for review submits an unpaid order.

Saved checkout details and address suggestions

When signed in, you can save your delivery name, contact email, street address, apartment or suite, city, state, ZIP code and country to your Briarvale account. Checkout fills these details in on later visits. You can edit or remove them under Account → Manage delivery details. They remain until you replace them, remove them, or delete your account; protected backups follow the retention period described below. Saved delivery details are separate from submitted order records.

When address suggestions are enabled, the street text you type is sent through our server to Google Maps to find US address matches. Choosing a suggestion requests its address details. We do not attach your account identity, name, email, phone, cookies or IP address to these requests. Google receives the lookup text, selection information, a temporary lookup-session identifier and our server's network information, and processes them under Google's Privacy Policy. Suggestions are optional; you can type and edit the address manually. A suggestion does not verify that an address can receive deliveries.

We do not keep raw search text, suggestion lists or address-lookup history. Brief hashed request counters and selection checks prevent abuse and replay. Selecting an address only fills the form; it does not save an account profile or submit an order. Check the details before continuing. Only delivery details you explicitly choose to save are added to your account.

Optional email updates

If you choose “Use my Google email,” we fill the signup field from your signed-in account’s verified email. You can edit it before submitting. The embedded form uses Brevo and Cloudflare scripts. This does not check the consent box or subscribe you; email confirmation is still required. Your email is not placed in a URL or browser reminder storage.

Our optional mailing list uses Brevo. The signup form sends your email address, consent choice, and technical information needed to protect the form to Brevo. Cloudflare Turnstile helps detect automated submissions. You must confirm your email before joining the list. Signing into Briarvale does not subscribe you or send your account profile to Brevo.

Brevo stores subscriber and consent records, delivers confirmation and marketing emails, and processes delivery and engagement information. We use the list for Southern Meadow launch news, new collections, and occasional Briarvale updates. See Brevo’s Privacy Policy and Cloudflare’s Privacy Policy.

Use the unsubscribe link in any marketing email to stop future marketing. Brevo may retain a blocked-contact record to honor your opt-out, together with consent and delivery records under its retention arrangements. The mailing list is stored by Brevo, separately from the Briarvale account database; the account backup and expiry periods above do not describe Brevo’s records. For access or deletion requests, contact [email protected]. Account deletion and mailing-list removal are separate choices.

Signup reminder preference

The homepage can store a reminder timestamp or your “Don’t show again” choice in this browser’s local storage. It stores no email, name, account identifier, or browsing history there. “Don’t show again” suppresses automatic reminders on this browser until you clear site data. You can still open Email updates in the footer. For the hosted mailing-list form, use “Don’t show again” after joining to suppress future reminders on this browser. We do not inspect your activity inside Brevo’s form. Private browsing, other devices, or clearing site data may reset this preference. If storage is unavailable, automatic reminders stay off.